We strongly believe in our products and want every customer to leave satisfied, so if something’s not exactly right for you, we've got you covered. Applicable items can be returned within 90-days of the initial purchase date, and anything outside the 90-day period may qualify for store credit. Please contact customer service prior to sending any product back for a return, replacement, or exchange:
P: 1-855-ONNIT-99 (855-666-4899)
OR use the Refund Request Form
With your request, please include some additional feedback regarding the item so we fully understand why it wasn’t a fit for you. Don’t be shy; your experience and privacy are important to us! Please include a note with your order ID and contact info in the package so we know it’s yours.
Returns can be sent to the following address:
4401 Freidrich Lane
Austin, TX 78744
Initial shipping charges are non-refundable. Shipping fees for returns and exchanges are the responsibility of the customer.
**Onnit Customer Service can provide a return label for an easy return process. This fee will then be deducted from the final refund.
So, what can you return for a refund? Read on:
* 30-Day Trial Products:
Please allow for 30-days use to see intended results from the following products. After the 30-days if you do not feel that you've experienced the desired results, at that point you may contact us for a refund. Requests made within the initial 30-days will require return for a refund.
2) Food items:
We completely understand how important personal preference is when it comes to food. If dissatisfied with any one of our Onnit food products, please return the remainder of the product for a refund. Partial refunds may be granted for some containers.
Keep-It Money Back Guarantee:
Don’t want to go through the hassle of returning anything? No sweat! We offer our “Keep-It Money Back Guarantee”, allowing you to try something new without having to fully commit. Head here to see what qualifies for a refund without any return needed.
Fitness, Knowledge, DVDs, Digital Downloads, and Personal Care:
Fitness Equipment, Knowledge (books), DVDs, Digital Downloads, Onnit 6, and Onnit Personal Care items (Deodorant, Lip Food, Body Wash, MCT Oil Toothpaste, etc.) are not eligible for a refund or return.
Feel free to reach out to customer service for further assistance or additional questions.
Needing to exchange a piece of apparel? Look over here.