Refund Policy

We strongly believe in our products and want every customer to leave satisfied, which is why we stand behind our "Keep-It Money Back Guarantee". All policy information applies to purchases made directly through Onnit.com. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.
**The return shipping fee will be at the responsibility of the customer. Onnit Customer Service can provide a return label for an easy return process. This fee will then be deducted from the refund.

**Please contact customer service prior to sending any product back for a return, replacement, or exchange:
P: 1-855-ONNIT-99 (855-666-4899)
E: [e-mail]
OR use the Refund Request Form

1) SUPPLEMENTS

Entry-size supplements do not require a return for full refund (minus shipping & applied discounts). Entry-size supplements include:

- Active B Complete 30ct
- Alpha Brain 30ct
- Alpha Brain Instant 30ct 
- DigesTech 60ct
- Earth Grown Nutrients: Black Cherry or Lemon Mint
- Glutamine
- Key Minerals 120ct
- Krill Oil 60ct
- Melatonin Spray: Lavender or Mint
- Mineral Electrolytes
- NewMood 30ct
- ShroomTECH Sport 28ct
- ShroomTECH Immune 30ct
- Spirulina & Chlorella 80ct
- Stron Bone 90ct
- Total Primate Care 15-day supply
- Total Gut Health 15-day supply
- ViruTech 60ct
- Vitamin D3 Spray in MCT Oil

* Total Strength + Performance and Creatine are both a 30-day trial product. Please allow for 30-days use to see intended results. If at that time you do not feel that you've experienced the desired results, at that point you may contact us for a refund.

The guarantee is valid within 90-days of the initial purchase date, and anything outside the 90-day period may qualify for store credit. We will request feedback regarding the formula in question in order to properly process the refund request. Refunds processed through credit card transactions may take 3-7 business days to post to a bank statement, as this is dependent on the financial institution and not on Onnit's merchant provider.

Supplement formulas that do not fall under the Keep-It Money Back Guarantee will qualify for a full refund of the product upon return of the remaining product; partial refunds can be granted with no return required. Empty bottles will not qualify for a refund. Refunds are only applicable to cost of product, as shipping fees are non-refundable. The formulas that are included in this statement are:

- Alpha Brain 60ct
- Alpha Brain (2x30ct)
- Alpha Brain 90ct
- Fulvic Minerals: Original or Mocha
- Melatonin Spray Flavors Twin Pack
- New Mood 60ct
- Onnit Joint Oil - Tangerine Dream
- Shroom Tech Immune 90ct
- Shroom Tech Sport 84ct
- Total Gut Health (30 Day Supply)
- Total Primate Care (30 Day Supply)

Returns can be sent to the following address:
Onnit Labs
ATTN: Returns
4401 Freidrich Lane
Suite 110
Austin, TX 78744

2) FOODS

If dissatisfied with any one of our Onnit food products, please return the remainder of the product for a refund. Partial refunds may be granted for some containers. Empty containers will not be refunded.

3) FITNESS, KNOWLEDGE, DVD'S, DIGITAL DOWNLOADS

Fitness Equipment, DVDs, Knowledge (literature) and Digital Downloads are not eligible for the money back guarantee.

4) APPAREL, GEAR, & EXCHANGES -

Apparel and gear must be returned in unused, unwashed, unworn condition for a refund. Apparel may be exchanged for an alternative size if the wrong size is purchased. The replacement will not be sent out until the original is received, and the customer will be asked to pay for reshipping fees.
**Apparel not returned in the indicated unused, unwashed, unworn condition are subject to restock fees that will be deducted at the point of refund.

5) OTHER

The Onnit Personal Care line of products (deodorant, lip food, body wash, toothpaste, etc...) are not eligible for a refund.

Refund requests will not be processed earlier than two weeks after the product has been delivered. We offer such a stellar refund policy because we truly believe in our products and want our customers to give them an honest and fair shot.